FAQ

 

 

 

 

 

 

At Hairporrn the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions along with our terms and conditions below to get the information you’re looking for. Contact us with any other thoughts or questions.

WHAT IS VIRGIN HAIR?

100% human hair sourced from the country of origin, specially hand selected and chemical free.

How long does the hair last?

This all depends on how well it it treated, our hair is of a highest grade, premium quality. Treat the hair like it is your own hair growing out of your scalp. Regular washing, deep conditioning, do not overload to much hair products.

DOES YOUR HAIR SHED?

All hair sheds, we apply processes in our construction of our lace wig, closure, frontal and bundle to produce minimal to no shedding. How the hair is maintained and treated is also a factor, we only work with premium quality. Treat the hair like it is your own hair growing out of your scalp.

PROCESS AND DELIVERY TIME?

Processing time can take up to 48 hours after order is placed. On larger orders we may need more time if so we will contact you via email. Shipping days commence after this time.

Shipping

UK: Please allow 5-7 business days (excluding bank and public holidays) Shipping is with Royal Mail track and sign. Tracking and order fulfilment details will be sent out via email. All orders can be tracked on royalmail.com

Shipping Cost: £7.99

Europe: Please allow 7-10 business days (excluding bank and public holidays) Shipping is with Royal Mail track and sign who than handover to your local courier/postal service. Any additional charges like shipping, handling, insurance or custom fees will be at the customers expense. Time scales may vary after this point.  Tracking and order fulfilment details will be sent out via email.  All orders can be tracked on royalmail.com to a point.

Shipping Cost: £14.99

USA/International: Please allow 10- 15 business days (excluding bank and public holidays) Shipping is with Royal Mail track and sign who than handover to your local courier/postal service. Any additional charges like shipping, handling, insurance or custom fees will be at the customers expense. Time scales may vary after this point.  Tracking and order fulfilment details will be sent out via email.  All orders can be tracked on royalmail.com to a point.

Shipping Cost: £25 Approximately $32US

For African countries and the United Arab Emirates please contact us regarding shipping cost before ordering. An international courier would be allocated.

WHAT IS YOUR EXCHANGE, RETURN AND REFUND POLICY?

 

If you are not entirely satisfied with your purchase, We're happy to help. 

To be eligible for an exchange, to return or refund your product(s) must meet the following criteria:

  • Please email info@hairporrn.com to inform us of your reason for the return. Here you will be provided a return address. Cost of returns currently resides with the customer. HAIRporrn suggest that one uses postal option: track and signed for returns. HAIRporrn is not liable for the cost of any lost, damaged or non received product(s) through ones choice of return method.

  • Product(s) was purchased within the last 7 days.

  • Product(s) are in their original packaging. 

  • Product(s) with the seal holding it together has not been untied or removed/cut off.

  • Product(s) have not been used or damaged, Item still holding its textured pattern.

  • Product(s) has not been bleached, dyed or altered in anyway different to originally received.

  • Bundles are not unravelled.

  • Lace wigs, frontal, closure and bundles having not been worn, styled, cut (lace or hair) or had products applied to them such as glue, make up or hair products.

  • All hair packaging that was received with your purchase must accompany your return all tags etc.

  • Returned product(s) must be accompanied by the printed order receipt; this can be found in your email inbox.

  • Product(s) must be received by HAIRporrn before an exchange or refund can be granted.

Product(s) that do not meet all the above criteria. HAIRporrn reserve the right to refuse the product(s) and will not be considered for exchange, return or refund.

Is there a question that you couldn’t find an answer to?

 
 
 
 

United Kingdom | info@hairporrn.com 

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